Help & FAQ

Practical answers for organisers planning an event and hosts running the night.

Contact & support

Organisers & hosts

Getting started

organiser

Fundraiser vs Standard mode

organiser

Branding & sponsors

organiser

Writing rounds & questions

organiser

Media rights

organiser

Running the night

host

Player join experience

Organisers & hosts

Fundraising

organiser

Troubleshooting

Organisers & hosts

If something goes wrong on the night

host

After the event

Organisers & hosts

Still need help?

Email us for support, feedback, or general enquiries. We aim to reply within one business day.

Email contact@goodtrivia.com.au

Help & FAQ

Contact & support

How do I contact support?

Something's broken during my event — what now?

Getting started

How do I create my first event?

What does the access code do?

Can someone else host while I'm the organiser?

Fundraiser vs Standard mode

When should I use Fundraiser mode?

When should I use Standard mode?

Can I switch modes after creating?

Branding & sponsors

How do brand colours work?

How do I add sponsors?

Writing rounds & questions

How many rounds and questions should I plan?

Can the AI help me write questions?

Can I add images, audio or video?

How do I stop a YouTube embed from spoiling the answer?

How do I set up the big screen so I never touch it during the event?

Media rights

Who is responsible for the rights to media I add?

What is safe to use?

What should I avoid?

Do I need to fill in the attribution fields?

Running the night

How do I start the event?

How do I advance questions?

How do I score teams?

What if a team joins late?

Player join experience

How do players join?

What if players can't connect?

Fundraising

How does the donation link work?

How is the amount raised updated?

Troubleshooting

I've lost the access code

The big screen isn't updating

Players say their answers aren't submitting

If something goes wrong on the night

Teams can't join or connect

Player leaderboards look laggy on phones

Double points or mini-games are misbehaving

Where do I check we're ready before kick-off?

After the event

How do I see final results?

Can I export team scores?

Still need help?